Refund & Cancellation Policy
Effective Date: September 7, 2026 · Last Updated: October 7, 2026
What does all this mean?
Here is the short version. Read the full details below.
Four Plans
Monthly, 6 months, yearly or Lifetime, sold by Apple and Google.
Refunds by the Store
Apple or Google decide refunds under their own policies.
Cancel Anytime
Access continues through the end of your period.
01Plans and Pricing
Rizanah offers four plans, all sold through the Apple App Store and Google Play:
| Plan | Price | Billing | Per Month |
|---|---|---|---|
| Monthly | $14.99 | Every month | $14.99/mo |
| 6 months | $59.99 | Every 6 months | $10.00/mo |
| Yearly | $99.99 | Every 12 months | $8.33/mo |
| Lifetime | $299.99 | Once | Never renews |
These are the United States prices in USD. Apple and Google set the price and currency for your own country, and the exact amount is shown before you confirm the purchase. Applicable taxes may apply.
02Free Trials
Rizanah does not currently offer new members a free trial. Members who started one before keep it until it ends, under the terms below.
When a free trial is offered, it applies to the subscription plans only (never to Lifetime, because Apple and Google do not allow trials on one-time purchases), and the App Store or Google Play shows its length before you confirm. During a trial:
- You are not charged anything until the trial ends.
- Cancel at least 24 hours before the trial ends and nothing is charged.
- If you do not cancel, your chosen plan starts automatically and Apple or Google charges the payment method on your store account.
- We email you 24 hours before the trial ends.
Each user is eligible for one free trial. Creating multiple accounts to obtain additional trials is not permitted.
03How to Cancel
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep full access until then. Cancel where you bought it, not in Rizanah: we cannot cancel a store subscription on your behalf, and deleting the app does not cancel it.
To cancel on iPhone or iPad:
On Android: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions. Choose Rizanah and tap Cancel subscription. No phone call, email, or chat is required to cancel.
After cancellation:
- Your access continues through the end of the paid period.
- Your workout history, nutrition logs, and profile stay in your account. Cancelling does not delete your account, and you can subscribe again at any time.
- Deleting your account is a separate step in Settings, described in our Privacy Policy.
04Refund Policy
Subscriptions (Monthly, 6 months, Yearly)
Apple or Google bill you, and they decide refunds under their own policies, not us. We cannot issue a refund for a store purchase ourselves, and we never see your card details. Cancelling stops the next renewal; it does not refund the period you are in, and no partial or prorated refund is issued for unused days.
Lifetime Premium ($299.99 once)
Lifetime Premium is a one-time purchase through the same stores, so the same rule applies. Where to ask:
Apple: go to reportaproblem.apple.com, sign in with the Apple Account you bought with, find Rizanah and choose Request a refund. Apple reviews every request under its own refund policy.
Google Play: open your Google Play order history, find Rizanah and choose Request a refund. Google handles requests made within 48 hours of the purchase directly, and reviews later requests under its policy.
If the store grants a refund: Premium ends when the refund is granted. A refunded Lifetime purchase loses Lifetime access the same day, and a refunded subscription is ended by the store.
How to Request a Refund
Go to the store you bought from:
- iPhone or iPad: reportaproblem.apple.com, or the Report a Problem link on your App Store receipt email.
- Android: Google Play, your profile picture, Payments and subscriptions, Budget and history, then the Rizanah purchase.
- Not sure which store or account you bought with? Email [email protected] with the email address on your Rizanah account and we will help you find the purchase.
You can also reach us in the app: Settings, then Help and FAQ, then Contact.
05Automatic Renewal
Monthly, 6 months and Yearly renew automatically at the end of each billing period unless you cancel at least 24 hours before it ends. Lifetime never renews.
Monthly
Renews every month at $14.99 (United States price)
6 months and Yearly
Renew every 6 months at $59.99, or every 12 months at $99.99 (United States prices)
We will notify you by email:
- 24 hours before your free trial ends (before the first charge).
- 7 days before each yearly renewal.
By subscribing, you authorize Apple or Google to charge the payment method on your store account at the applicable rate until you cancel. Update that payment method in your App Store or Google Play account settings, not in Rizanah.
06Price Changes
We may change subscription prices. For a subscription billed by Apple or Google, the store notifies you and asks for your agreement where its rules require that before a higher price takes effect at renewal. We also give at least 30 days notice by email. If you do not agree with the new price, cancel before the renewal date.
07Billing Disputes
If you believe you were charged in error, start with the store that charged you: Apple at reportaproblem.apple.com, or Google through Google Play. You can also email us at [email protected] and we will help you find the charge. Please contact the store or us before filing a dispute with your bank, because a refund request is usually resolved faster than a chargeback.
08Contact Us
For any billing or refund questions:
[email protected]
In-App Support
Settings > Help and FAQ > Contact
Response time: within 24-48 hours on business days.